Building Rapport With Your Frontline - Episode #117 - Alexis Green
This week on the Frontline Innovators we have a guest in aviation. Alexis Green is a Field Service Manager at Delta Airlines. She has vast experience in the frontline, having been a flight attendant for years before moving into her current role. ✈
She expands on the need to build a rapport with your frontline especially "above the wing" — where you will likely have a new set of co-workers each flight.
Quote: "I know that when I was a frontline employee, receiving recognition from my leader is really what made me like want to kind of step up my game, made me want to enhance my performance because I felt like my good deeds were not going unnoticed."
➖ Constantly having a new set of co-workers each flight can lead to lapses in compliance
➖ Complying with industry standards is of utmost priority
➖ Be leader that you needed when you first started
➖ Flight attendants do so much more than providing food & drink on flights