Why Trust is The Real Prerequisite for Frontline Change - Episode #128 - Carlos Linares

Host Justin Lake interviews Carlos Linares, founder and CEO of FoodOpsIQ and Third Wish Food Services, about using AI and technology to empower frontline food-service teams. Carlos explains his global experience, the idea of "virtual OPEX," and how voice-enabled generative AI can augment workers in kitchens and service roles.

They cover practical change management: designing with operations, running pilots, building trust, measuring baselines and KPIs, and keeping solutions simple to increase adoption. Carlos shares a smart-kitchen example that cut costs, improved safety and sustainability, and boosted staff engagement.

The episode highlights a people-first approach to digital transformation, arguing that AI should elevate frontline workers and the guest experience rather than simply replace jobs.

YouTube: https://youtu.be/HYIWYAOryDo

Carlos' LinkedIn: https://www.linkedin.com/in/clinaresb/

Find more episodes of Frontline Innovators at https://www.skyllful.com/podcast