Before the Tech Stack, There's a People Stack - Episode #135 - Julie Whitten

Summary

In this episode, Justin Lake interviews Julie Whitten about the critical factors influencing frontline technology adoption, the human operating system behind change, and strategies to improve stakeholder engagement and trust. They explore practical approaches to accelerate adoption, the importance of trust, and how to effectively communicate with senior leaders.

Key topics

The People Stack framework and its layers
Root causes of poor adoption and how to address them
The importance of trust and clarity in change management
Strategies for engaging senior leaders and frontline workers
The role of readiness assessment and practice in successful implementation

Chapters

00:00 Introduction to Change Management Challenges
02:08 Understanding the Consequences of Poor Adoption
06:00 The People Stack: Layers of Change
10:36 Trust as a Foundation for Change
11:02 Generational Perspectives on Trust
13:02 Personalizing Change in Large Organizations
17:06 Communicating Change to Senior Leaders
20:50 Assessing Readiness for Change
24:18 Implementing Effective Change Management Strategies
27:52 Prioritizing Change Management
31:19 The Importance of Early Change Strategy
34:04 Understanding Resistance and Adoption
37:39 Proactive vs Reactive Change Management
39:59 The People Stack: A New Approach to Change
44:11 Engaging with Clients for Successful Change
48:42 Connecting with Senior Stakeholders
49:42 Outro (Frontline Innovators) Final.mp4

Resources

The People Stack by Julie Whitten - Link coming soon

Justin Lake on LinkedIn - https://www.linkedin.com/in/justinlake

Julie Whitten on LinkedIn - https://www.linkedin.com/in/juliewhitten

Skyllful - https://www.skyllful.com/