Both Sides of the Warehouse Floor: A Buyer-Turned-Builder on Frontline Tech - Episode #136 - Keri Corbin

Summary

In this episode, Keri Corbin shares her extensive experience in enterprise transformation, focusing on frontline technology adoption, making a compelling business case for improvements, and sustaining change. She discusses real-world stories, the importance of planning, confidence, and continuous improvement in operational success.

Key Topics

• Impact of poor frontline technology adoption on customer experience and revenue
• Making measurable business cases for technology investments
• The importance of planning, testing, and readiness in deployment
• The role of confidence and muscle memory in change management
  Strategies for continuous improvement and agile transformation

Chapters

00:00 Introduction to Frontline Innovators Podcast
01:32 Impact of Poor Frontline Technology Adoption
03:47 Making the Business Case for Technology
08:21 Keri Corbin's Background and Experience
14:26 Understanding Readiness for Technology Rollouts
19:21 Identifying Potential Blind Spots in Processes
25:22 The Importance of Planning in Projects
30:45 Navigating Project Timelines and Delays
34:29 Navigating Difficult Conversations in Implementation
36:22 Empathy for Frontline Teams During Change
38:11 Understanding the Ripple Effects of Change
41:53 The Continuous Journey of Business Transformation
45:32 The Challenge of Readiness in Fast-Paced Environments
52:15 The Importance of Confidence in Adoption
01:00:18 Humanizing Digital Transformation Experiences
01:02:27 Building Comprehensive Solutions for Clients

Resources

Decision Point Technologies - https://decisionpointtech.com

Supply Chain Management Best Practices (Book) - https://www.amazon.com/supply-chain-management-best-practices

Keri Corbin LinkedIn - https://www.linkedin.com/in/keri-corbin/

Skyllful - https://www.skyllful.com/