Consistency With The Frontline - Episode #112 - Dave Rozelle

This week's guest is Dave Rozelle, Senior Manager Learning Development at Take 5 Oil Change. 

Dave brings many years of management and supervisory experience supported by decades of computer and communications technology experience. Dave has developed new software products and is a strategic thinker and team builder. 

 

Quote: "It's a primary goal of what I'm doing with like our employee feedback surveys, is not to make the frontline feel better or to solve every possible complaint, but establish a level of comfort that you're willing to speak up. If you don't speak up and express a concern, it will never be resolved and without that level of confidence in the company from the frontline, you're just shooting in the dark."

 

Key Takeaways:

➖ Give clarity to your frontline above all else

➖ Culture is not what you want it to be but, the sum of people that exist in the organization today

➖ Even though everything you're saying/doing from the top is in line, your reality at the front line is not the same

➖ You've got to be able to close the feedback loop and come full circle

➖ You need to be able to establish a level of comfort that your frontline is willing to speak up

 

LinkedIn: https://www.linkedin.com/in/daverozelle/

Company Website: https://www.take5.com/oil-change/

 

Here's other ways you can listen:

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher - https://www.stitcher.com/show/frontline-innovators

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

Youtube - https://youtu.be/LZWm_hd6m8w

 

Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com