Using A Human Perspective To Ensure Tech Adoption - Episode #113 - Kayla Thorpe

Today's guest has a passion for leading people, change management, and driving and evangelizing programs. Welcome Kayla Thorpe, Senior Manager of Professional Services at Softchoice. Throughout her career, she has demonstrated excellence in program and project management, technology implementations, employee experience, and end-user productivity.

 

Quote: "What I find when you're meeting with people is humans are humans, people are people. I can throw those numbers at people and sometimes they stick. Sometimes it resonates with folks. So I actually, instead of even bothering trying to quantify with data the value that adoption or change projects bring to any implementation or any change, whether it's technical or otherwise, rather than trying to give numbers and give data, I usually approach it from the human and the people perspective and I start to ask creative questions."

 

Here are a few nuggets of wisdom from her episode 🧠

➖ In order to anticipate where the stumbling blocks may be  along that path toward change, you have to be able to ask the right questions

➖ It's not enough to know what hardware the company has issued, you also have to know what hardware they're actually using whether is BYOD, etc.

➖ You've got to pull in the right people in the right times—And it can't just be IT, L&D, and HR 

➖ 85% of technology projects fail without the right tech adoption

➖ Aligning user adoption/change strategy into a customers existing problems makes it more meaningful

 

LinkedIn: https://www.linkedin.com/in/kaylathorpe/

Company Website: https://www.softchoice.com/

Here's other ways you can listen:

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher - https://www.stitcher.com/show/frontline-innovators

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

Youtube - https://youtu.be/Ik3Jeo1dnWg

 

Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com