We're excited for this weeks guest - Carl Hefele, the Director of Field Services East @ Idemia.
Carl has extensive experience with field service operations and leads a large team for oversight and leadership for the Eastern half of the United States Service Operations Division.
Quote: "When I work with these people, I'm trying to use all of the experiences and all the headaches of everything I had and all the frustrations, you know? And it's just that all the life experiences, you know, we got to figure out a better way to do this."
➖ Use all of your experiences to help the frontline in a situation
➖ Let the field techs know why you're asking for the data
➖ Learn how to scale knowledge to the frontline
➖ Don't put in garbage data or you'll get garbage reporting