Frontline Innovators

Learning Better, Faster, and More Efficiently - Frontline Innovators - Episode # 083

July 8, 2022

Jonathan Maldonado is the Learning and Development Manager at PGA TOUR Superstore. He has a vast experience with deskless workers with his experience from Cingular. Jonathan was a former frontline employee himself and he is passionate about making sure they have everything they need to succeed. Jonathan joins host Justin Lake to talk about some of the biggest challenges facing frontline workers and how we can overcome them. 



  • The biggest challenge facing frontline workers today is trying to increase engagement and adoption when it comes to learning materials.
  • Learning and Development is an investment as it costs time and money to train someone properly. 
  • Change can vary from being a daily experience to being something that doesn’t happen often, but either way you want to prepare employees for.
  • You have to look at the gaps and see if you can get people over to a new system and change their behaviors around it.
  • There needs to be an appropriate amount of time to get change to go out and make sure it rolled out properly.
  • Take the pressure off of retail by partnering with the department heads so that they can help plan out a proper lay out for any change coming down the line.
  • Getting boots on the ground is a great method to help upper level managers understand what is really going on and see where they need to help out.


Quote of the show

3:19 “When it comes to learning and development and training, there's an investment. That time costs money, the money it takes to develop content as well as the money and time that it takes for people to absorb that particular content.”



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