Navigating AI and The Future of Frontline Work - Episode #126 - Heather Brizzi

In this episode, host Justin Lake sits down with Heather Brizzi, IT Director of Generative AI Initiatives at a Wholesale Building Materials company.

 

Heather shares her insights on the transformative power of AI and its impact on both frontline and knowledge worker roles. With a career dedicated to integrating technology with process enablement, Heather's expertise provides valuable perspectives on the evolving landscape of work.

 

"So whether it's software technology, whether it's automation technology, this is where, you know, for me, we have the opportunity to be able to meet people right where they are and identify 'How do we get better at the way that we work?'"

 

Key Points to Listen For:

AI and Job Transformation: Heather discusses the impact of technology on job roles, emphasizing that the way we work today will not be the way we work tomorrow due to advancements in AI and robotics.

Collaboration and Innovation: Heather highlights the importance of collaboration in solving problems and driving innovation, even across different industries and job roles.

Human and AI Coexistence: The conversation delves into how humans and AI can coexist, with technology serving people rather than replacing them. Heather introduces the concept of "cobots," which work alongside humans to enhance productivity.

Overcoming Resistance to Change: Heather addresses the resistance and fear that workers often feel towards technological advancements, and how understanding and upskilling can mitigate these concerns.

Future Skills and Workforce: Heather talks about the skills that will remain crucial in the future workforce and the importance of continuous learning and adaptation to stay relevant in a rapidly changing technological landscape.

 

Tune in to this enlightening episode to gain a deeper understanding of how AI is shaping the future of work and what it means for both frontline and knowledge workers.

 

LinkedIn: https://www.linkedin.com/in/heather-brizzi/

Youtube - https://youtu.be/GACHs9CeZjM

Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com