Friday Jan 28, 2022
Sending the Right Message - Frontline Innovators - Episode # 044
Hillary Carper is the Expert Product Manager at a major transportation logistics company. She knows the human side of change is incredibly important and can make a massive difference in a company. She sits down with host Justin Lake to discuss some of the challenges that frontline workers are facing and how they can be better helped.
Takeaways
- The biggest challenge facing the frontline workforce today is the struggle of working from and identifying between their corporate self at work and their life at home.
- Working from home can be challenging at times. Everyone is using the same wifi and slowing down the network, which makes work difficult.
- Change management is dealing with the people side of change. It requires a great skill set but it is very rewarding.
- Data driven results are a good way of measuring success. It shows all the data you will need and you can track the success of change.
- The people side of change is the crux of whether or not you are going to be successful. If people don’t change then there will be no ROI.
- You need to understand what others are doing in order to be successful. Building a foundation takes time but it starts with understanding others.
- The sender of the message matters. Certain people will have a better way of communicating messages rather than others.
Quote of the show
38:04 “You know the analogy where you have the jar and you put the big rocks in of the things that are most important to you. And then the smaller rocks and the pebbles. I always used to tell people, change management in an organization is the sand. We’re the sand that touches all the places and that kind of keeps everybody together and connected.”
Links
- LinkedIn: https://www.linkedin.com/in/hillary-carper-308852224/
- Company Website: https://www.jbhunt.com
Ways to Tune In:
- Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
- Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
- Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
- Stitcher - https://www.stitcher.com/show/frontline-innovators
- Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
- YouTube - https://youtu.be/EqHkpEbcGsQ
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