Tuesday Jul 27, 2021

Solving Disconnects - Frontline Innovators - Episode # 8

Shari Christofferson, President at Mobile Systems Intelligence by Connect Inc, shares her unique expertise as well as solutions to typical problems seen facing deskless workers.

 

Christofferson with host Eugene Signorini, discuss new technology and the disconnects between corporate workers and today's frontline workforce and how it can influence workflow.

 

Takeaways 

  • Both decision-makers and front-line workers are trying to improve mobile adoption and digital transformation as it occurs in the field.
  • There is a disconnect, certain gaps that prevent the front-line workers from having a voice and expressing themselves and this is a bit of a mismatch for both ends.
  • “There's a space there where the users have something they're trying to use and when it's breaking down, it is referred to as a disconnect.” - Shari
  • Frontline workers are often hesitant to embrace technology due to frustration, nervousness, or a lack of understanding of how to use it.
  • Understanding what frontline staff are going through and being able to provide support so they can fulfil their obligations and jobs more efficiently is critical.
  • “There are so many far reaching implications of this disconnect between what the users are experiencing with the technology and what the intention is.” - shari
  • The challenge is to develop a feedback loop between the user, the support team, and the IT team that needs to assist them.



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