Frontline Innovators

The Shepherd of Change - Frontline Innovators - Episode #034

December 23, 2021

Kristine Dunn is the Manager, Organizational Change and Learning at DTE Energy. She is a certified professional and talent developer with ATD. She has a background in developing cultures, leaders, and teams to create a positive employee experience. Kristine and host Justin Lake discuss some of the challenges that plague frontline employees.





  • The biggest challenge facing the frontline workers today is balancing their daily work while also staying connected to the extended teams back at the office. 
  • Investing in technology that can make communication easier for those who work on the frontline.
  • You want to make sure you are interacting and engaging with those on the frontline in a way that’s reasonable to them as that will positively impact how they react to change.
  • Those who work in change management are shepherds of change, leading the employees to a successful transition.
  • There’a a two pronged approach for change managers trying to help employees handle change; one is how do you personally show up and the other is how do you take action on the work that needs to be done.
  • Communications have really been disrupted in the last few years because of the pandemic, and that makes the lives of deskless employees harder.
  • New technology is constantly being introduced, it makes the learning curve steeper and those on the frontline are going from being an expert to being novice on a constant basis.

Quote of the show

20:39 “Right now we're introducing a lot of new technology to help them work more efficiently. And with that comes this major transition of going from an expert and having that expert status to a learner or a novice… but the reality is it takes time to move back into that expert status again.”



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