Frontline Innovators

Working on a Spectrum - Frontline Innovators - Episode #094

September 23, 2022

Jason Aurora is the Senior Director of Learning and Development at Hilti North America. Jason has a passion for helping deskless workers to be more knowledgeable about the current technology that surrounds them but also sees the value of human interaction and communication. Jason joins the host Justin Lake to talk about some of the biggest struggles facing frontline workers and we can overcome them.   



  • It’s important to be really effective from a learning perspective because in a diskless environment it is hard for those employees to find free time in their day.
  • Communication has become more complicated as the world becomes more digital. The digital aspect creates a lot of distractions with all the different apps to communicate with.
  • There is a model of “70 - 20 - 10” where 70% of the skills you need for the job you will learn from being trained, 20% is the informal learning of being added to projects and 10% is being certified in a certain subject. 
  • The human interaction and the bonding that takes place during in-person training and other programs is something that can not be replaced by using zoom or other video call platforms.
  • Everyone at a company learns differently and has different needs. To make sure you are meeting everyone in the best way possible, it’s important to have a good company culture and to support each other.
  • An office isn’t just a place where you work, it’s also a place where you create, celebrate, and collaborate with others. 
  • Employees need to feel valued and appreciated in an organization so that they will bring in their best work, be dedicated to the company and want to stay at the company long term.


Quote of the show

13:56  “70% of your learning is really based on experiential.”



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