Articulating The Right Problem With Your Frontline - Episode #121 - Nea Christensen
This week on the Frontline Innovators we have Nea Christensen, Director IT @ ProAmpac | PMP, Process Improvement.
Nea has over 10 years of experience in providing executive-level information systems and technology leadership, leading innovative strategies and solutions-driven teams that drive business performance and efficiencies.
Nea oversees a portfolio of projects valued at $1.5 million and manages the PMO, Policy, and Documentation functions for the IT department.
Quote: "So one of the things that we do in continuous improvement is called 5 whys. And with it you go through and you say what problem that you have and then you say, well, why is that a problem? And then you answer it and you say, well, why is that a problem? And you want to keep kind of pushing to the point of actually finding what the problem is that everybody like, yes, that that's the problem. And then once you have that problem, you want to decide what to do with it."
➖ You can have all the plans in the world, but you still need the humans to do them
➖ Let's solve the problem that we have at hand that we all agree is a problem
➖ Ranking problems helps to give objectivity and see the bigger picture
➖ Gaining trust from other departments will help the rollout be successful