Frontline Innovators

This week on the Frontline Innovators we have a special guest from Alaska.🥶  Ally Dykes, PMP, is the Senior Manager, IT Programs at the largest telecommunications provider in Alaska, GCI.
 
Ally's expertise lies in monitoring and executing business operations programs while enacting transformational change to support emerging requirements and sustainable technology development.
 
 
Quote: "Every time a new piece of technology or device gets rolled out - that's learning. It's not just the corporate impact of what goes into the infrastructure to make it happen, but then the frontline people all of a sudden have to learn something new."
 
 
Key Takeaways:
➖ Analog process shouldn't be applied to a digital tool
➖ Don't get stuck in waterfall methodologies with your frontline
➖ Simulations help the frontline adopt technology sooner
➖ Most organizations went through two years of digital transformation in six months
➖ Remember that somewhere on the other end, there's a customer that's being affected by the outage of the service
 
 
LinkedIn:  https://www.linkedin.com/in/ally-dykes/
Company Website:  https://www.gci.com/
 
Here's other ways you can listen:
Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher -  https://www.stitcher.com/show/frontline-innovators
Google Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/7koQFIqF1E8
 
Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com

This week on the Frontline Innovators we have two guests! ✌
 
Jennifer Martindale is the Director of Organizational Change Management at J.R. Simplot Company. She helps people move forward through transformation management strategies that create buy-in, transition mindsets, change cultures, challenge assumptions, improve processes, and implement solutions that stick.
Stacy Gibbons is a clinical licensed mental health counselor who brings a great perspective on the people side of change and how to stay curious with their response.
 
Quote: "It's about preparing for change. If folks are not prepared for change, then you get to deal with the negative consequences. You don't get to opt out of that. You don't get to say, you know what, we are too busy."
 
Key Takeaways:
➖ One size fits all approach does not work for OCM
➖ Your leaders need to have the right tools to support the frontline
➖ Understand the change trigger the frontline is facing
➖ OCM is all about preparing folks for sustainable change
➖ Communicate to the frontline that the tech will improve their job not take it away
 
Jennifer's LinkedIn: https://www.linkedin.com/in/jennifer-martindale-45b7b88b/
Jennifer's Company Website: https://www.simplot.com/
Stacy's LinkedIn: https://www.linkedin.com/in/stacy-gibbons-44a422183/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/ZIkTnrC9jsw
 
Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com/
 

This week on the Frontline Innovators we have a guest in aviation. Alexis Green is a Field Service Manager at Delta Airlines. She has vast experience in the frontline, having been a flight attendant for years before moving into her current role. ✈
 
She expands on the need to build a rapport with your frontline especially "above the wing" — where you will likely have a new set of co-workers each flight. 
 
Quote: "I know that when I was a frontline employee, receiving recognition from my leader is really what made me like want to kind of step up my game, made me want to enhance my performance because I felt like my good deeds were not going unnoticed."
 
 
Key Takeaways:
➖ Constantly having a new set of co-workers each flight can lead to lapses in compliance
➖ Complying with industry standards is of utmost priority
➖ Be leader that you needed when you first started
➖ Flight attendants do so much more than providing food & drink on flights
➖ Technology changes are harder the older you are
 
 
LinkedIn:  https://www.linkedin.com/in/alexisbgreen/
Company Website:  https://www.delta.com/
 
Here's other ways you can listen:
Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher -  https://www.stitcher.com/show/frontline-innovators
Google Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/IjxBA4hMetI
 
Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com

This week on the Frontline Innovators we have a special guest who happens to be a Skyllful customer, Gary Brown, EAM Manager at Denbury, Inc.
Gary has a wealth of experience being on the frontline and now is on the operations side. Listen to Part 1 of the conversation here.
 Quote: "What's the most important asset at Denbury? I just wait for somebody to talk about that one big plant we got, or that highest-producing well and I'm just chomping at the bit - hoping they're going to say it. So, I can answer "the people." That's the bottom line." Key Takeaways:➖ Allow the frontline to learn without the consequences
➖ The end goal is for users to become proficient in the enterprise tech
➖ There's a big difference between using and adopting technology
➖ Communicate early and often about what changes are happening
➖ Don't roll out tech without a support infrastructure 
LinkedIn:  https://www.linkedin.com/in/gary-brown-860384a4/Company Website:  https://www.denbury.com/
 Here's other ways you can listen:Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher -  https://www.stitcher.com/show/frontline-innovatorsGoogle Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/LkLuFGYs79c Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com

This week on the Frontline Innovators we have a special guest who happens to be a Skyllful customer, Gary Brown, EAM Manager at Denbury, Inc.
Gary has a wealth of experience being on the frontline and now is on the operations side. Listen to Part 1 of the conversation and stay tuned for Part 2 next week. Quote: "Any way you can reduce the frontline's risk of feeling like they're going to get a bad grade, bad performance review, whatever you want to call it. When you reduce that risk, it empowers them to be a little more confident and be a little more adaptable to change." Key Takeaways:➖ Your training should take away the excuses➖ Your frontline leaders may be the ones that oppose the change most➖ Frontline tech is drastically different than regular tech - far more stress-inducing➖ Reduce the risk of fear and your frontline will feel empowered➖ Giving your frontline a place to practice without fear is understated LinkedIn:  https://www.linkedin.com/in/gary-brown-860384a4/Company Website:  https://www.denbury.com/
 Here's other ways you can listen:Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher -  https://www.stitcher.com/show/frontline-innovatorsGoogle Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube -  https://youtu.be/iRj2pOgA3k4 Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com

Today's guest is a retired military pilot of 20 years turned change management professional - Sean McCarthy, Director, Change Management Lead at Takeda. 
Sean has realized that there are so many parallels between the change that happens in the military world versus the civilian world and thinks there is much more we can do to help the deskless workforce adopt the changes. 
 
Quote: "You can have the best technology in the world. If you can't use it as a community, as a business, let's face it, the military and that team together are using that technology to not just use it as one person, it's the whole community that's using it together to leverage and make everyone better. So, if you've got a frontline worker who's using the best technology but doesn't get how it's connected and everything else, then they're lost. They're not adding any additional value."
 
Here are a few key takeaways from the episode:
➖ Ask yourself: how can I use these technologies to be more productive, not just to gather more data?
➖ Usage is just getting people to log in, but adoption is actually integrating it into their workflows
➖ User Acceptance Testing is so valuable
➖ Understanding the gap between success and failure
 
LinkedIn: https://www.linkedin.com/in/sean-mccarthy-9515b53b/
Company Website: https://www.takeda.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/IJdSRmWM11w
 
Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com

Today's guest has a passion for leading people, change management, and driving and evangelizing programs. Welcome Kayla Thorpe, Senior Manager of Professional Services at Softchoice. Throughout her career, she has demonstrated excellence in program and project management, technology implementations, employee experience, and end-user productivity.
 
Quote: "What I find when you're meeting with people is humans are humans, people are people. I can throw those numbers at people and sometimes they stick. Sometimes it resonates with folks. So I actually, instead of even bothering trying to quantify with data the value that adoption or change projects bring to any implementation or any change, whether it's technical or otherwise, rather than trying to give numbers and give data, I usually approach it from the human and the people perspective and I start to ask creative questions."
 
Here are a few nuggets of wisdom from her episode 🧠
➖ In order to anticipate where the stumbling blocks may be  along that path toward change, you have to be able to ask the right questions
➖ It's not enough to know what hardware the company has issued, you also have to know what hardware they're actually using whether is BYOD, etc.
➖ You've got to pull in the right people in the right times—And it can't just be IT, L&D, and HR 
➖ 85% of technology projects fail without the right tech adoption
➖ Aligning user adoption/change strategy into a customers existing problems makes it more meaningful
 
LinkedIn: https://www.linkedin.com/in/kaylathorpe/
Company Website: https://www.softchoice.com/
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/Ik3Jeo1dnWg
 
Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com

This week's guest is Dave Rozelle, Senior Manager Learning Development at Take 5 Oil Change. 
Dave brings many years of management and supervisory experience supported by decades of computer and communications technology experience. Dave has developed new software products and is a strategic thinker and team builder. 
 
Quote: "It's a primary goal of what I'm doing with like our employee feedback surveys, is not to make the frontline feel better or to solve every possible complaint, but establish a level of comfort that you're willing to speak up. If you don't speak up and express a concern, it will never be resolved and without that level of confidence in the company from the frontline, you're just shooting in the dark."
 
Key Takeaways:
➖ Give clarity to your frontline above all else
➖ Culture is not what you want it to be but, the sum of people that exist in the organization today
➖ Even though everything you're saying/doing from the top is in line, your reality at the front line is not the same
➖ You've got to be able to close the feedback loop and come full circle
➖ You need to be able to establish a level of comfort that your frontline is willing to speak up
 
LinkedIn: https://www.linkedin.com/in/daverozelle/
Company Website: https://www.take5.com/oil-change/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/LZWm_hd6m8w
 
Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com

This week's guest is Gail Norris, US Lead, SITRAIN Digital Industries Learning, Digital Industries Division at Siemens Industry
Gail is experienced in all aspects of customer and employee learning, performance management and optimizing organizational growth. She has extensive experience with tech support, consulting for contact centers, field service management, and meeting the needs of the frontline worker.
 
Quote: "I think if you focus on what does work, the biggest one to your point is communication. Making sure you've got that dialogue, making sure you've got the stakeholders engaged, and having an understanding of what the end goal is so that everybody can kind of revolve around the same thing."
 
Key Takeaways:
➖ Improve the employee experience and connect your people - and you'll retain and motivate them accordingly
➖ Appreciate and respect how different generations need support
➖ Make sure you have the stakeholders engaged and understanding the end goal
➖ We can't lose the human connection 
 
LinkedIn: https://www.linkedin.com/in/gailnorris/
Company Website: https://www.siemens.com/us/en.html
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/qRePunV31ns
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

This week's guest is Steve Mason, General Manager - Field Service Management at GPS Insight.
Steve has extensive experience with tech support, consulting for contact centers, field service management, and meeting the needs of the frontline worker.
 
Quote: "You can't achieve a good outcome unless you're creating a great positive environment for your employees because otherwise their frustration that 'they can't deliver good service' is picked up by the customer."
 
Key Takeaways:
➖ Dark data is an invaluable asset for field service management
➖ Community-based approach to aggregating knowledge from other workers is key to passing the knowledge to other technicians
➖ You can't achieve a good outcome unless you're creating a great positive environment
➖ You need to fix systemic problems faster to go out to site less
 
LinkedIn: https://www.linkedin.com/in/stevemason3/
Company Website: https://www.gpsinsight.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/UMTC8VHVctA
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

This week's guest is Cori Chang, Organizational Change Management Sr. Manager at Unisys | Global OCM Team.
Cori has over 18 years of experience in helping organizations align strategy and improve performance, and she has expertise in developing and implementing effective Organizational Change Management strategies. She is skilled at working with all levels of management and staff to create innovative and sustainable solutions for the frontline.
 
Quote: "I think sometimes too, people don't feel like the automation's going to replace them and they'll lose their job. Sometimes that does happen, but I think the greater fear is that the automation is going to be so different that they won't have this capability to learn the new job well and that they'll just opt out and quit or they will, their fears, they'll get fired right, they won't be able to do the job."
 
Key Takeaways:
➖ Communicating to the frontline is not a cookie-cutter or one size fits all
➖ Leaders should empathize with the frontline worker's fears of automation
➖ Feedback loops are vital in communicating with the frontline
➖ OCM should not be brought in after a project fails - it should be included at the very beginning
 
LinkedIn: https://www.linkedin.com/in/cori-chang-80579233/
Company Website: https://www.unisys.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/Z3MfOubLES8
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

We're excited to be back from our hiatus! This week's guest is Gyner Ozgul, President & Chief Operating Officer @ Smart Care Equipment Solutions. 
 
Gyner has a passion for building successful teams and creating positive experiences, He has achieved significant success and growth in my career over the past 25 years by empowering teams to succeed. He oversees a commercial kitchen services business with exceptional technicians and a support team that serves customers nationwide.
 
Quote: "Don't wait for a stable process to fail. Step back from it and say, 'Hey, what could that be? If I kind of injected some thought into it, how could I make that better? How could I improve the experience for a frontline worker if I just took that and maybe did it totally differently or it just improved that process?' because if you run the failure, now you're kind of picking up the pieces and it's already too late."
 
Key Takeaways:
➖ Don't assume that all frontline workforces want to engage tech positively
➖ Knowledge is a currency in the organization
➖ As you get further up in the organization - you must stay accessible to the frontline
➖ Put your team in an environment where they can grow financially and professionally
➖ Don't wait for failure to start something new
 
LinkedIn: https://www.linkedin.com/in/gynerozgul/
Company Website: https://smartcaresolutions.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://www.youtube.com/watch?v=eyXOpIQ6qmg
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

We're excited for this weeks guest - Carl Hefele, the Director of Field Services East @ Idemia. 
 
Carl has extensive experience with field service operations and leads a large team for oversight and leadership for the Eastern half of the United States Service Operations Division.
 
Quote: "When I work with these people, I'm trying to use all of the experiences and all the headaches of everything I had and all the frustrations, you know? And it's just that all the life experiences, you know, we got to figure out a better way to do this."
 
Key Takeaways:
➖ Use all of your experiences to help the frontline in a situation
➖ Let the field techs know why you're asking for the data
➖ Learn how to scale knowledge to the frontline
➖ Don't put in garbage data or you'll get garbage reporting
 
LinkedIn: https://www.linkedin.com/in/carlhefele/
Company Website: https://www.idemia.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/x9rxny7SbNo
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

Join us for our newest episode with Marie Elliston, Sr. Manager Commercial Sales Learning and Development @ WestRock Company. Marie is a learning and development strategist with 15 years of experience delivering enterprise-wide change and talent management initiatives within the performance and product fields.
 
Quote: "I'm a big proponent of giving people a play space, whether it's a sandbox, if it's ai, let the people get used to it in a safe environment, rather than just throwing 'em into production and being like, 'Hey, good luck.'"
 
Key Takeaways:
➖ Kinesthetic learners need time to fail and figure it out themselves
➖ Encourage a continuous improvement loop
➖ You need to pinpoint the issues and assign them
➖ Having a sandbox for them to fail in is invaluable
 
LinkedIn: https://www.linkedin.com/in/marie-e-4539bb186/
Company Website: https://www.westrock.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/HoMT0G3isNk
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

Join us for a new episode of Frontline Innovators as we talk with Andrew Lorraine, CEO @ Resco. Andrew leads Resco’s mission to help mobile workers reach their full potential with technology. His focus is on developing business solutions for the key challenges of our era through authenticity and relationships.
 
Quote: "So I think the biggest challenge that is impacting mobile workers or frontline workers today is making sure that technology that's dreamt up in the clouds, works on the ground, works in the real world."
 
A few key takeaways:
➖ You've got to anticipate the challenges and requirements for a project
➖ One size fits all doesn't always work with technology
➖ You need to get a champion from the mobile workforce involved in the design process
➖ Make sure their voice is heard and the change is quick
 
LinkedIn: https://www.linkedin.com/in/andrewlorraine/
Company Website: https://www.resco.net/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/K7NUzbcDp8I
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

Join us for a new episode of Frontline Innovators as we talk with Chris Bond, CEO @ Bluewater Learning. He has been transforming the Learning and Talent Management field for over 20 years through his leadership, articles, speaking engagements, and consulting services.
 
If you missed Part 1 with Chris listen here - https://www.frontlineinnovators.com/e/meeting-the-underserved-episode-103-chris-bond-part-1/
 
This is Part 2 of 2 with Chris Bond as he discusses:
 
➖ What is Bluewater Learning & who they serve
➖ The right way to implement tech
➖ Transforming the learning experience & delivery for deskless workers
➖ Picking the right vendor that solves your problems
➖ Getting great measurements to justify your investment
 
Chris's LinkedIn: https://www.linkedin.com/in/christophermbond/
Company Website: https://www.bluewaterlearning.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/b32wmO45A20
 
Find more episodes of Frontline Innovators at www.frontlineinovators.com

We're excited to be back with a new episode of Frontline Innovators as we talk with Chris Bond, CEO @ Bluewater Learning. He has been transforming the Learning and Talent Management field for over 20 years through his leadership, articles, speaking engagements, and consulting services.
 
This is Part 1 of 2 with Chris Bond as he discusses:
 
➖ The biggest challenge facing the deskless workforce
➖ Solving the People, Process & Technology issue
➖ Why the frontline has been underserved
➖ The 4 segments of training in L&D
➖ Short term versus long term employee experience - investing in the frontline
 
Chris's LinkedIn: https://www.linkedin.com/in/christophermbond/
Company Website: https://www.bluewaterlearning.com/
 
Here's other ways you can listen:
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORSApple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmySStitcher - https://www.stitcher.com/show/frontline-innovatorsGoogle Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWwYoutube - https://youtu.be/Awcd-2K98CM
Find more episodes of Frontline Innovators at www.frontlineinovators.com
 

In this episode, we talk with Adam Roesner, Learning and Development Technology Manager @ Pactiv Evergreen Inc. He has extensive experience in the healthcare field and medical device training. Adam delves into giving the frontline access to the right learning and understanding the nature of the learning itself.  
 
Takeaways
 
🔔  Teach them how to get to the answer rather than what the answer is. 
🔔  Scale your solution, so that in the future you can integrate other systems & not disrupt your workflow.
🔔  Know the difference between a primary and secondary tool that the frontline uses day-to-day.
🔔  Just in time solutions should be a temporary fix to a more permanent training plan.
 
Quote of the show: "Make your solution scalable so that in the future, if there is a chance that something happens, you can plug other systems into it and not disrupt your workflow."
 
Links:
Adam's LinkedIn: https://www.linkedin.com/in/adamroesner/
Company Website: https://pactivevergreen.com/
 
Here's how you can listen 🎧
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/ywixH0XCIfI

In this episode, we talk with Maria Feay, Director, Learning and Quality Coaching @ Quantum Health. She gives great insight into Learning and Development asking the right questions and solving for the problem. 
 
Takeaways
 
🔔 What happens after the button is pushed? (Day 2)
🔔 The frontline needs competence but more importantly they need confidence that they can do the job they are tasked to do. 
🔔 Meet the learner where they are at - then build content to fit.
🔔 Allowing your frontline to be resourceful rather than have everything memorized
 
Quote of the show: "What I love is coming into organizations and being the one that asks the question, so what are we solving for?"
 
Links:
Maria's LinkedIn: https://www.linkedin.com/in/maria-gentile-feay-mba-b4a4741/
Company Website: https://quantum-health.com/
 
Here's how you can listen 🎧
Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - https://www.stitcher.com/show/frontline-innovators
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/sb5yFJAxjLU
 

This weeks episode host Justin Lake talks with Amanda Fullbright, Senior Vice President, Learning and Performance Development at BlueSprig Pediatrics. Amanda has many years of experience finding technology solutions in the healthcare field and speaks on the various challenges of developing training for the frontline. 
 
 
Takeaways
🔔 Time and communication are the big struggles for the deskless workforce.
 
🔔 Design the right training for the right person at the right time.
 
🔔 Know how you are going to measure training before rolling it out.
 
🔔 It's really important to think about what device your training is optimized for.
 
Quote of the show: "Change can be good, but transition is always hard."
 
Links:
Amanda's LinkedIn: https://www.linkedin.com/in/amanda-fullbright-470071a/
Company Website: https://www.bluesprigautism.com/
 
Here's how you can listen 🎧
▪ Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS ▪ Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
▪ Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
▪ Stitcher - https://www.stitcher.com/show/frontline-innovators
▪ Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
▪ Youtube - https://youtu.be/88w8jszI1j4