Co-Creating Change With The Frontline - Episode #122 - Julie Whitten
This week on the Frontline Innovators we welcome Julie Whitten, Sr. Director Change Management Strategy @ Sodexo. Julie has more than 25 years of experience in change leadership, marketing, and communications.
Julie is an empathetic leader who serves as an advisor to senior leaders and is a resourceful and creative problem-solver who drives business results with her strategic planning, organizational change management, and communications expertise.
Quote: "Maybe it's something that's coming down globally, maybe it's a structural reorganization type of change, You know that we kind of have to catch, receive and move forward with and we try to do that, you know, in the best way that we can with the people in mind. But most times, you know, whether it's a process change or a technology change, we have the opportunity to co-create that change together."
➖ Everyone on the frontline has a different perspective
➖ At the end of the day - the frontline just wants to be included
➖ We often underestimate the amount of socialization needed for a change to go well
➖ You need to love your resistors, listen, understand, and validate
➖ We all go through an emotional journey around change