Choosing The Right Device To Train Your Frontline - Episode #124 - Jerry Ryan
This week on the Frontline Innovators host Justin Lake speaks with Jerry Ryan, Senior Solution Principal at Dell Technologies.
Jerry has over thirty-five years of information technology, management, and overall business experience including IT Management, IT Project/Program/End User experience primarily around Microsoft Technologies. He is currently responsible for services pre-sales activities to DoD entities including the U.S. Air Force and Navy.
Quote: "How are you doing things now? How are you deploying? How are you getting applications to people? How are you training them? And then we go, OK, in the middle is the transformative piece. So this is how we're going to transform everything. Oh, and here's the "to be".
Here's what it's going to look like when we're done, and here's how you're going to save money by transforming everything from the way you're doing it here to the way you're doing it.
And when you can show that to a customer, that usually gets them pretty well motivated."
Key Takeaways: ➖ It's important to put together a smart lifecycle plan for your frontline
➖ Training your frontline has to be at the forefront in choosing the right device
➖ The more times you touch an asset as you're deploying it, there's more room for error
➖ It's vital to understand how long it takes to procure devices for your frontline and how quickly they can get their essential apps
➖ There are user experience implications when software is not up-to-date for the frontline